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Posted: Saturday, December 30, 2017 3:26 AM

Overview We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you. About Patelco Credit Union Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 300,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom. The Opportunity We are looking to fill the position of MCC E-Services Representative. In this role, the E-Services Representative is responsible for providing support to basic or complex member requests via our secured and unsecured e-mail channels. Responsibilities * Provide timely, professional, and accurate responses to member email inquiries through all digital channels. * Provide member support for bill pay, moneylink-24, mobile, and online banking. * Contact members by phone when necessary to assist with complex issues. * Develop and maintain knowledge of current functions of the Contact Center including new accounts, loan processing, and card services. * Develop and maintain a thorough knowledge of Patelco products, services, fees, policies and procedures. * Maintain a thorough understanding of State and Federal laws and regulations related to credit union compliance. * Promote Patelco's online and mobile banking products and services. * Partner with the IT and Development teams to help with User Acceptance Testing (UAT) for online and mobile banking services. * Log service requests for each member contact in our case management system. * Perform tasks such as account research, account maintenance, processing request for check copies, statement copies, etc. * Assist with call volume during peak times (as needed). * Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union's policies and procedures. * Perform other duties or tasks as assigned. Qualifications * Must have High School Diploma/GED * Excellent written and oral communication skills; strong organizational, problem-solving, analytical skills and technical skills * Demonstrated experience and passion of delivering superior Member Service * Knowledge of Patelco Credit Union's products and services, policies and procedures, and regulatory requirements (preferred) * Ability to work with minimal supervision and effectively prioritize workload * Proficient in MS applications, including Word, Excel and Outlook * Must be flexible to work between the hours of 7:30 am to 7:00 pm Monday through Friday, including Saturdays. Patelco Credit Union is an EO Employer - M/ F/ Veteran/ DisabilitySDL2017


• Location: Merced

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